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Residence Life COVID-19 (Coronavirus) Protocol for Students

General

Residence Life will follow the direction of regulatory agencies and BYU leadership regarding procedures concerning the COVID-19 virus. This protocol was developed to support a safe and healthy place for all residents, visitors, and employees.


  1. Follow the information on the BYU website.
  2. Students are encouraged to do the following:
    • Wash your hands frequently
    • Wear a cloth face covering
    • Follow regulatory guidance regarding social distancing
    • Maintain a 14-day supply of food and necessities, if possible, so that you have food on hand in case you become sick
    • Clean and disinfect your household frequently
    • Avoid direct contact with those who are sick, as possible
    • Monitor your own health to not expose others to an illness

  3. Ill or Sick:
    • Students: Stay home. If you have a fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, and diarrhea, make an appointment with your primary healthcare provider or the BYU Student Health Center to be seen. NOTE: Please call ahead. Follow the directions of your local health authority. Please report your symptoms on the Healthy Together App and follow any instructions given. Contact your professors to work out a plan for navigating classwork, deadlines, and time away from class. In addition, if you have a positive COVID-19 test, promptly self-report using BYU’s COVID-19 self-reporting tool. This will allow the university to help maintain a safe campus for all https://www.byu.edu/coronavirus.

Isolation

Isolation will be used for a resident(s) who have tested positive for COVID-19

  1. Notification and Placement: A health care provider, a health care authority, or the Healthy Together app will notify the student that they have tested positive. The student should self-report to BYU Risk Management and Safety (RM&S) at https://www.byu.edu/coronavirus. The student or BYU RM&S will notify housing of the need to be isolated. Residence Life staff will work with the student on an isolation space.

  2. Communication: The student should provide Residence Life with a cell number and/or email address so that communication can take place during the isolation time period. The student should send their contact information to one of the following numbers:
  3. Items the student will need: Personal hygiene items, cloth face covering, thermometer, under-garments and clothing for two weeks, hand sanitizer, school supplies, cell phone/computer, and any desired food supplies.

  4. Items given to the student: Three large black trash bags, toilet paper, conference linen/towel set (as needed), hand soap, red bio-hazard bag, disinfecting wipes, disinfecting cleaner, and a router.

  5. Meals: All Helaman students will receive their requested meals in disposable containers and delivered each day. The food will be left by the door to the apartment or room of the isolated resident(s). The student will retrieve the food and eat in their isolation space. Food containers should be placed in the large trash bag by the isolated resident. Please do not leave empty food containers outside the isolation room or apartment in the hallway.

    Heritage and Wyview students, who do not have Dining meal plans, can order groceries through the Creamery on Ninth, Walmart or Smith’s. Walmart and Smith’s will deliver groceries to the Heritage Halls front desk. The Heritage Halls or Wyview park staff will deliver the groceries to the isolation space. Please do not use Grubhub, Doordash, or pizza delivery. The kitchen in isolation is not stocked with supplies other than dish soap and a sponge. It is recommended that residents bring necessary meal prep items with them or plan meals that require minimal preparation (i.e. sandwiches, microwavable items, cereal, etc.).

    To set-up meals

    • Helaman students please look on your housing account for the Quarantine-Isolation Meals Request tab. You can order meals by following the instructions in this tab. If you do not have the Quarantine-Isolation Meals Request tab please call the Helaman Halls front desk or email helamanhalls@byu.edu.
    • Heritage, FLSR, and Wyview students with Dining meal plans please call the Heritage Halls front desk or email heritagehalls@byu.edu.

  6. Packages: If the student receives notification that they have a package, they should notify the housing area number or email provided above and communicate that they are in isolation and need a package delivered. The front desk will make arrangements with the Hall Advisor (HA) and/or RA for the delivery of the package to the isolated student’s room. The HA or RA will place the package at the door of the isolated student and message the student that the package has been delivered. The HA or RA will ask the isolated student for a return message that the student has received the package.

  7. Visitors/Friends/Guests: Visitors, friends, and guests will not be allowed during the isolation period. Please reach out electronically to those you wish to visit

  8. Trash: The resident(s) in isolation will place all trash in the provided large black trash bags. This includes any provided meal containers for students with meal plans. If trash is smelly or becomes uncomfortable the resident(s) in isolation ties the trash bag and sets it outside the door. The isolated resident will call or email, the housing area where they are staying, that they have placed the trash outside the door. The trash will be picked-up and disposed of by a staff member. Residence Life staff will not be available to pick up trash from midnight to 7:00 am.

  9. Leaving an Isolation Space:

    Please place, in the provided red biohazard bag, all linens, towels, mattresses pads, and blankets, and leave inside the room (Helaman), inside the apartment entryway (Heritage), or in the apartment living room (Wyview & FLSR). Please put all trash from kitchen counter, fridge, and small trash cans into the provided black trash bag. Tie the trash off and leave inside the room, apartment. After your belongings have been removed, wipe down surfaces in the room or apartment with disinfecting wipes. Leave the key on the desk in the bedroom. Please email the housing area where you stayed, letting staff know that the space is vacant (email addresses are listed under the Communication section above). Please be out of your isolation space by midnight on the day you are permitted to end isolation. If you have been instructed to extend your isolation (because of continued fever etc.), please email your area and let them know.

Quarantine

Quarantine is for residents who have been exposed to the virus but have not tested positive for COVID-19.

  1. Notification and Placement:
    1. A health care provider, health care authority, or the Healthy Together app will notify the student that they need to quarantine.
    2. The student should self-report to BYU Risk Management and Safety (RM&S) at https://www.byu.edu/coronavirus. The student or BYU RM&S will notify housing of the student’s need to quarantine.
    3. In most cases the student will stay in their fall space to quarantine. Under certain circumstances a student may be asked to quarantine in an isolation space. If this happens, please review the isolation protocol above for what to bring, what will be provided, meals, other services, and check-out while in an isolation space.

  2. Communication:
  3. If the student needs to communicate with Residence Life staff, please call or send an email to the phone number or email address listed below.


  4. Items provided to the student:
  5. Three large trash bags. They should have all other needed items in their room or apartment.

  6. Meals:
    • Helaman Halls
      • To set-up meals
      • Helaman students please look on your housing account for the Quarantine-Isolation Meals Request tab. You can order meals by following the instructions in this tab. If you do not have the Quarantine-Isolation Meals Request tab please call the Helaman Halls front desk or email helamanhalls@byu.edu.

      • Meal Delivery
      • All Helaman students will receive their requested meals in disposable containers and delivered each day. The food will be left by the door to the room of the quarantined student(s). The student will retrieve the food and eat in their quarantine space. Food containers should be placed in the large provided trash bag by the quarantined resident(s). Please do not leave empty food containers outside the quarantine room or in the hallway.

    • Heritage, FLSR, Wyview
      • Students with Dining meal plans please call the Heritage Halls front desk or email heritagehalls@byu.edu.
      • Heritage and Wyview students, who do not have Dining meal plans, can order groceries through the Creamery on Ninth, Walmart or Smith’s. Walmart and Smith’s will deliver groceries to the Heritage Halls front desk. The Heritage Halls or Wyview park staff will deliver the groceries to the quarantine space. Please do not use Grubhub, Doordash, or pizza delivery.

  7. Packages:
  8. If the student receives notification that they have a package, they should notify the housing area number provided above or use the provided email that they are in quarantine. The front desk will make arrangements with the Hall Advisor (HA) and/or RA for the delivery of the package to the student’s quarantine space. The HA or RA will place the package at the door of the quarantined student and message the student that the package has been delivered. The HA or RA will ask the quarantined student for a return message that the student has received the package.

  9. Visitors/Friends/Guests:
  10. Visitors, friends, and guests will not be allowed during the quarantine period. Please reach out electronically to those you wish to visit.

  11. Trash:
  12. The student(s) in quarantine will place all trash in the provided large trash bags. If trash is smelly or becomes uncomfortable the student(s) in quarantine ties the trash bag and sets it outside the door. The quarantined student will call or email that they have placed the trash outside the door. The trash will be picked-up and disposed of by a staff member.

Center for Disease Control Guidelines:

  • Quarantine is used to keep someone who might have been exposed to COVID-19 away from others. Quarantine helps prevent spread of disease that can occur before a person knows they are sick or if they are infected with the virus without feeling symptoms. People in quarantine should stay home, separate themselves from others, monitor their health, and follow directions from their state or local health department.
  • Stay home and monitor your health
    • Stay home for 14 days after your last contact with a person who has COVID-19.
    • Watch for fever (100.4◦F), cough, shortness of breath, or other symptoms of COVID-19.
    • If possible, stay away from others, especially people who are at higher risk for getting very sick from COVID-19 (CDC guidelines).

Utah Health Department Quarantine Guidelines:

  • What do I do if I am told to quarantine?
    • You should stay in your house and not go around other people as much as possible. Ask someone else to go to the store for you to get groceries or supplies. If that is not possible, try to go to the store only when necessary and pick a time when there are fewer people at the store such as in the early morning. Keep 6 feet of distance between you and other people if you need to go out.
    • While you are on quarantine, you should stay home for 14 days. You should also limit the number of visitors to your home, leave your house only if you have to or to get medical care, try to stay at least 6 feet away from other people, and clean surfaces that are touched often (phones, doorknobs, light switches, toilet handles, sink handles, countertops, and anything metal).
  • Housing laundry facility use while in quarantine
    • If essential, a person in quarantine can leave home if they wear a mask and socially distance from others. Students in quarantine would need to follow these precautions to use the laundry facilities in housing areas.