Residence Life
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Moving In

Dwelling Set-Up

Tenants are financially responsible for any damage to the premises, furnishings, and/or appliances. To avoid damage charges, tenants should adhere to the guidelines while decorating dwellings.

Dwelling Transfers

Tenants may submit a request for a dwelling transfer.

Change Billed Account

If married, tenants may choose which spouse's account gets billed each month; however, the billed account must be the account of a tenant who is enrolled in classes at the university with a minimum of 9 Undergraduate credits or 2 Graduate credits. All rental payments must be made to the currently billed account.

Tenants can change whose account is the billed account.

Computers, Internet, Telephone, Campus Television

Tenants are welcome to bring their own computers, or they may rent one from the Office of Information Technology. Computers are leased on a first-come, first-served basis. For further information, visit the computer rental page on the Office of Information Technology website.

A high-speed wireless BYU Internet connection is provided to each dwelling. Tenants provide their own wireless access point/router. Tenants have access to the Internet at large as well as to BYU's campus computing services, which include university library and registration databases, etc.

Tenants may view availability and descriptions of Campus Television and other services by visiting the Housing Technology Services page on the Office of IT website. If tenants have any technical problems or access questions they should call 801-422-4000 or visit the Office of IT website.

Housing Review Board

Tenants may seek exceptions or alternatives to the established guidelines and contract terms (extension of move-out time, guests, etc.) by submitting a petition. The available petitions are found in the Petitions and Forms section of the "Families" tab. Once the petition is completed and submitted, the Housing Review Board will review the request and notification of their decision will be sent to the tenant through the message board under the "Account" tab.

Check-in & Keys

Tenants may check in at the area's housing office after 10:00 am on the effective date of the rental agreement. When checking in, tenants will be given two keys to the dwelling. A Community Aide in the area will give the tenant a mail key and review housing policies and information. The Wymount Terrace office is closed on weekends and holidays. The Wyview Park office is closed on Sundays and some holidays. Neither office can accommodate check-ins on weekends and some holidays. Tenants should contact the area office if unable to check in during business hours to arrange for a proxy (a family member or friend) to pick up their keys and move-in packet.

Tenants of Wymount Terrace: In the event a tenant is locked out of their dwelling during Wymount Terrace business hours (Monday-Friday 8:00 am- 5:00 pm), tenants are welcome to check out a loaner key. This loaner key must be returned to the Wymount Terrace Office the same business day to avoid a $1.00 per day charge.

If the lock out occurs after Wymount Terrace Office hours, tenants can obtain a loaner key to their dwelling at the Heritage Halls Central Building Office during Heritage Halls office hours: Monday-Friday 8:00 pm - midnight, Saturday 7:00 am - midnight, and Sunday from 10:00 am to 10:00 pm.

Tenants are encouraged to contact University Police at 801-422-2222 for assistance between the hours of midnight and 8:00 am Monday-Saturday and after 10:00 pm on Sundays until the office opens again on Monday morning.

Tenants of Wyview Park: In the event a tenant is locked out of their dwelling during Wyview Park business hours (Monday-Saturday 7:00 am-midnight), tenants are welcome to check out a loaner key. This loaner key must be returned to the Wyview Park Office the same business day to avoid a $1.00 per day charge.

If the lock out occurs after office hours, Monday-Saturday midnight-7:00 am or on Sundays, tenants are encouraged to contact University Police at 801-422-2222 for assistance.

Tenants who have lost a key, should contact the area office to have the dwelling rekeyed as soon as possible. The tenant will be assessed a rekeying fee to change the lock and to issue new keys. If the tenant would like an additional dwelling key, one may be purchased for $3.00 at the area housing office. It can take three to five business days to receive an additional dwelling key. If the tenant would like an additional mail key, one may be purchased at the area housing office for $2.50. All dwelling and mail keys issued to the tenants must be returned to Student Family Housing at the time the rental agreement ends. Any keys missing to the dwelling or mail box at the end of the rental agreement will have the locks changed and the tenant’s student account will be assessed a lock change out and rekey fee.

Laundry Discount

The discount for the laundry facilities is setup automatically. If tenants experience any problems with the laundry discount, contact the Cougar Cash Office at 801-422-3866.

Tenants' spouses who are not students will need to follow additional steps for their spouse to receive the laundry discount.


Each dwelling is provided with a mailbox. The US Post Office requires tenants to label their mailbox with their name in the appropriate slot. Examples of mailing addresses are as follows:

Wyview Park

Address Format:

(Tenant Name)

(Street Address) (Apt #)

Provo, UT 84604


Joe and Jane Smith

146 W. 1940 N. Apt. #167

Provo, UT 84604

Wymount Terrace

Address Format:

(Tenant Name)

(Apt #) Wymount Terrace

Provo, UT 84604


Joe and Jane Smith

564 Wymount Terrace

Provo, UT 84604

Office Hours

The Wymount Terrace Office is open from 8:00 am to 8:00 pm Monday through Friday, and closed Saturdays, Sundays, and some holidays. The Wyview Park Office is open from 7:00 am to midnight Monday through Saturday, and closed on Sundays and some holidays.


Tenants of Student Family Housing are required to register their cars online at Tenants of Wymount Terrace and Wyview Park receive complimentary 'Y' lot parking privileges.

No storage parking is available for trailers, recreational vehicles, or unregistered vehicles. Such items may be removed at the tenant’s expense.


Animals of any kind, including fish, are not allowed in Student Family Housing, except for special assistance animals for persons with disabilities. Violators will be charged $50.00 per animal each day and rental agreements will be subject to termination. Please see the Animal Policy for more details.


The first month's prorated rent is due on the first day of a tenant’s agreement and must be paid before keys may be picked up. After that, rental payments are due on the first day of each month. A $30 late fee is assessed after the tenth of the month. See more information about rates and late fees.

Renter's Insurance

Residence Life recommends tenants purchase renter's insurance. As a condition to the leasing of the premises, tenants agree to release Brigham Young University from liability for personal belongings that are damaged or stolen in Student Family Housing, even if the loss arises from the negligence of BYU.

Signs and Decals

Glue, tape, and other adhesives can damage surfaces in the dwelling. Tenants must be able to easily remove items without damage to the surfaces. Tenants will be charged for damage resulting from use or removal of these items.